I wanted to thank Carolina Coach and Camper for th...

I wanted to thank Carolina Coach and Camper for their work in correcting the original stove/oven defect on our Keystone 2018 243bhs The issue with the oven was that it would come to temperature and the pilot light and oven would turn off and not turn back on.

Terry the service manager took on a situation where Camping World of Statesville was unsuccessful correcting the issue and CWStatesville returned the rig after 2 months with no correction. My suspicion for their return was that freezing temperatures were forecasted and our rig had been there since late September and it was not winterized however they never stated this and told us the oven was fixed. They used the Keystone warranty and the stove was not fixed, as we tested it same day we picked it up.

I called Keystone and they directed me to return to Camping World of Statesville, but I declined after the service department there had my rig for 2 months and could not correct. The stove still had a suburban warranty on it, so when I contacted Carolina Coach and Camper they agreed to help with the issue.

I can gladly say that after picking up the rig last week the oven seems to be working correctly. Please commend Carolina Coach and Camper for this help on a warranty issue.

Best Regards,
Lisa Crump