Sonja A., a member services agent at Alignment He...

Sonja A., a member services agent at Alignment Healthcare, went extra miles over and beyond in helping me, a new member, with questions and problems related to finding providers, referrals, missed tele-health appointments, and the process of care authorizations. Her compassion, empathy and understanding of my specific situation, effectively and successfully led to a satisfactory resolution. I imagine I am not the only member she saved from dis-enrolling due to unsatisfactory experiences. Thank you Sonja for your excellent assistance!