A company that is far too procedural and not custo...

A company that is far too procedural and not customer-oriented, we feel that they have a monopoly. They are clearing themselves of a lot of things behind their endless clauses in the contract.
When our veranda was delivered, the glass of the dome was broken in and we end up with a plexiglass as a backup solution, it's been 1 month ... In addition, we are in the middle of a heat wave ... not really received an excuse for that, a minimum it seems to me ...
So I cannot yet judge the insulation that the salesperson sold us. I will update this comment within a few weeks.

Update: The glass was replaced after over a month without apologies or gestures.