I just called to reach out to a recruiter because ...

I just called to reach out to a recruiter because the one who I came in and registered with has done nothing for me after a week leaving her office. I was told by the administration coordinator that I would need a name because they each have their own system and she couldn't just type in my name and look to see I'm registered and pass me to another recruiter.

It's frustrating looking for jobs these days because of agencies like this. If I could give no stars to Career Group and their set up I would. What is the point?