Barbara Douglas Dubois

Review of Gale Toyota

Why, other than greed, would a dealership where I ...

Why, other than greed, would a dealership where I bought my car 3 years ago try to sell me a cabin air filter for my 2018 RAV for $55, when the filter retail cost is only $5, and probably $2 or less wholesale (their cost)? I declined the service department's offer and bought a new filter for $5 and my husband installed it in 20 seconds. That's quite a swindle, Gale Toyota. Not ethical to whitewash your own customers. P.S.) Service department reported that the cabin filter had been eaten by mice. Not surprised to discover, when my husband removed the filter, that there was absolutely NO MICE DAMAGE at all. Not a trace. Crooks. What a disgrace.