Peng Khuan Fong

Review of Shangri La Georgetown,Penang

Check-in was smooth and fine despite the busy cro...

Check-in was smooth and fine despite the busy crowd at reception and the lobby.
Service at the lobby lounge, however, was poor as the trainee at the counter was unable to take an order and serve coffee at 4pm. She had to ask for help from the regular staff who were not around. It reflects badly on the frontline service staff in the hotel who were not around and left an inexperienced employee in uniform in charge..