I am completely upset with Crown Plaza and their r...

I am completely upset with Crown Plaza and their reservation department. We had to change our vacation time from a departure day of Monday to Sunday and they would not credit us back our Sunday night deposit or allow us to transfer it to another person in our party. In a town full of competition you would think they could figure out away to make customers happy. We go to New Orleans several times a year in a large group and we won't be taking our group back there next time.