My Granny is here. The staff is very rude. The r...

My Granny is here. The staff is very rude. The refuse to bring her to the phone when I call. Everytime I call she is in bed, even at meal times, it is as though they never bother to get her ready for the day. Half of them don't speak English well enough to understand her needs...I would recommend checking out other places, if it was up to me, I would move her elsewhere.