Highly overpriced but also came highly recommended...

Highly overpriced but also came highly recommended. Have had nothing but large bills & headaches. In April my 2yo dog went in for a check up all was well. April is the time of year to renew all meds but they would not give me a prescription claiming they price match. I still had meds from fall. I belong to a group plan that would save me over $100 on pet meds, great right? Wrong, turns out they will not price match a human pharmacy even though they are prescribing pet meds! Requested script over phone several times before. Just ran out in August so asked again for script, they would call back when Vet had signed & filled out. Waited 3 hours before I finally went to office & it still was not ready. Their excuse, only 1 Vet on staff for a Thursday morning. I waited 20 more minutes for staff to come out with a script for 1 of the 2 meds we needed & only for 1 dose because her check up is due in Oct! Will be going to another vet! They seem to care only about money.

On another occasion, my dog needed a flu shot for daycare, they would not let me go with her to give her a shot. When I questioned them they said it would be faster & the room is too small. I explained that my dog is very shy & nervous around people. She is a rescue from hurricane Harvey. I said she would be more comfortable in my presence. They refused to let me go with her even though she clearly did not want to go without me, they dragging her by the leash as I tried to encourage her to go. Heartbreaking, I just looked at the tech & said see what I mean. They eventually got a treat & another tech to help. All that took longer than shot & could have been avoided had they let me go back with her. Will not be going back! Just observe how they are.