kristen p.

Review of Century West BMW

My car was dropped off with an appointment at 8:45...

My car was dropped off with an appointment at 8:45an last Thursday and the service rep didn t even do me the courtesy of a phone call, but instead texts me at 7pm on Friday evening telling me that my issue wasn t covered by BMW. When I complained, I was told the dealer is the middle man, there s nothing he could do.
We took our car without any of the repairs to the dealer where we lease and they re working with us, not against us.
I ve never been treated with so little respect and will NEVER use your dealership again.