B

Review of MainStay Suites Winnipeg

***one kid had to sleep on floor***

***one kid had to sleep on floor***

Family of 6, including 4 kids.
Reservation was made for 2 adults and 4 kids July 2019. Two full size beds and pullout couch

Upon entering the room I liked seeing a stove top and decent sized refrigerator. But then the excitement ended. The pullout couch only fits one person. It's smaller than other hotel couches. The beds looked smaller than queen too.

The front desk could only offer us a couple comforters to place on the floor. So my 11 year old slept on the floor.

When making a reservation here for 6, realize if your kids are more than about 6 years old, the couch for two will not work.

They have no roll away beds and the only other remedy would to get another (extra) room.

Also, with a reservation for 6, we only had towels for 4. They didn't set up the room for the amount of guests

I asked the night staff for remedy and again told the check out staff. They told me sorry and were uncomfortable with continuing the conversation and tried to avoid continuing it because they didn't know how to handle the situation.

I expected better. The one thing good was the breakfast.