Horrible Tech/Customer service, i would recommend ...

Horrible Tech/Customer service, i would recommend using another ISP

Started having packet loss issues when i changed my internet service speeds. verified things in my house were fine so i opened a ticket via their portal and did what the techs asked. got short response from the tech blaming my hardware(that things were tested without and issue still persisted so couldn't be the problem) and they closed the ticket out without confirming the issue actually was fixed.

had to open a second ticket to try and get it fixed again. did some more work with the techs and confirmed that the packet loss wasn't my equipment and was told it was being escalated to to their networking dept. heard nothing after a period of days and issue persisted. checked on the portal and my second ticket had been closed and no follow up info/email/call was given.

Opened a third ticket referencing the previous two tickets and asked to have a manager contact me on the issue. That was Saturday, today Monday nothing so i engage their web chat feature with tech support and plead to speak with a manager about this. repeatedly told the best that person can do is email the manager to call me when they have time. repeatedly ask for a time frame or anything and express my frustration with this lack of customer service.

Service was fine when it worked before the speed change. but since with the issues support has been a joke.

**Update. got a call... still not from a manager.