Their Customer Service is pretty good. Although it...

Their Customer Service is pretty good. Although it did take longer than it should have to convince them we needed service the first time since then they have been good about sending out a technician in good time each time we've needed it. Unfortunately, that has been fairly frequently.
The Internet service itself is not very reliable and we disconnect constantly. Despite claims to the contrary, service can be affected by weather; our speeds sometimes slow down and our connection often becomes less stable during rain and snow.
Finally, their prices are ludicrously high to the point of being insulting, so you'll only be getting gouged by this company if you have no other option. Sadly, with satellite having too much latency to be an option for gaming, they are literally the only game in town for many rural customers.