I was 3min late to get my car, because I was queui...

I was 3min late to get my car, because I was queuing in the sales room and not at the garage 30 feets further on. The man said I'm too late, left me standing there and walked away ignoring me.
UPDATE: Maria was so nice and understanding the next day and gave a $25 discount. Thx! Update from 1 to 3 stars.