jammieandJesus

Review of Ameristar Casino Resort Spa St...

I stayed from Monday Jan 22 to Thurs Jan 25. Monda...

I stayed from Monday Jan 22 to Thurs Jan 25. Monday after we checked in my husband and I went out to dinner. When we came back there was a woman standing in the middle of my room arguing with her boss about cleaning my room out. Now Monday was my birthday, and my husband had bought many gifts, clothes, jewelry, perfume, Flowers, Bloons etc, and he had the items placed in different locations all over the room so the room was CLEARLY occupied. So we had to have back and forth with the front desk who said they accidentally put another person in our room and transferred us to another room. That was day one. Day 2 we are going in and out the room all day. At 5 in the evening we come back from dinner and our keys don't work. We go back down to the front desk who said the locked our doors because there was no card on file. Apparently when THEY made the mistake with the rooms, they erased all of our information including the cards and that's why there was no card on file. The first two days were very inconvenient. We've stayed there several times before abs have never had this many problems. But this time was crazy