I was very excited about my trip to Portland and f...

I was very excited about my trip to Portland and for staying in the Westin. Due to logistics , I had to cancel my reservation within 5 mins of making it ( via Expedia). Knowing the strict rules of expedia about cancellation fees and non-refundable spend, I was very pleasantly surprised that Expedia cancelled my flights with no cost immediately. Their team has been trying to reach the Westin team last 2 days and after repeated calls Westin team has not been cooperative. I completely understand organisation policies ( I am myself in a professional corporate role) but I was completely taken back by the behavior of their guest relations manager - Jennifer. I tried explaining the details to her, she won't let me speak / didn't even understand the problem - I had to literally ask her to let me speak. very shocked to get such a treatment at a WESTIN.

I will not be booking this place ever again. Might lose my money this time around.