Tiffany D

Review of Yes Air Conditioning

I set up an air conditioning service with Yes! and...

I set up an air conditioning service with Yes! and it was a disaster from the beginning. The only reason I am even giving 2 stars is because Craig was very nice. I set it up for between 12 and 2. They showed up earlier than that, and I was not here. Then, even though I told them on the phone that my apartment was located above my office and explained the situation, which should tell them they may need a tall ladder. When they arrived, their ladder was not tall enough. They said that they needed to reschedule for the following day so that they could bring a bigger ladder. The ladder they had was 28 feet and it was just short of the top of the building. He said he needed a 34ft ladder. Then today, I got a phone call saying that they did not have a taller ladder and therefore had to cancel. You are telling me that a large company like this doesn't have the equipment in Las Vegas to go on top of a 2 story building? This city is built up. It doesn't make any sense.