Courtney Neubarth

Review of Embassy Suites Denver Downtown

I was very excited to stay at embassy suites, the ...

I was very excited to stay at embassy suites, the description online made the hotel seem like everything I needed. I checked in on Wednesday 9/23 & checked out Tuesday 9/29. While staying there I had asked to have my room cleaned multiple times, it was never completed. The changing of the sheets, cleaning of the floors or freshen up my bathroom was never done. Trying to be realistic with COVID-19 I only wanted my room cleaned three times out of the 7days of being there. But every time I asked, it was never completed. I even took the time to find a maid & ask her to clean my room. She responded with oh not me, maybe someone else so I asked the front desk. Nothing was done. So finally Sunday I walked down to the front desk and asked for a vacuum cleaner and I did it myself. The front desk employee offered to have the manager call me, I still have not received a call. If you re looking for a clean stay I would not suggest embassy suites.