If you have a nice car don't stay here!!!! Horribl...

If you have a nice car don't stay here!!!! Horrible management. Stay was rude... I attended my sisters wedding at the Hotel DuPont in Wilmington DE. I valeted my my car because I was staying the night. On October 21,2017 when my car was pulled back around from the valet I notice that my rim and my tire had been scratched. When I said something to valet they told me that this would have to handle on Monday. I was very apprehensive and wanted to make sure that this would be taking care of so i asked for an incident report. I was told by the manager that they couldn't give one and that this is the hotel DuPont we will follow through. I was shocked I could get some sort of documentation stating what had happened! So they gave me their business cards and sent me on my way because nothing could be done on a Saturday. Monday came around and I never received a phone call. I decided to call myself the next day and the man in-charge of vallet, Presley Nelson was very rude and told me he needed to call me back. I never got a call back and had to call him back several days later and left messages. When I finally got a hold of him he told me there was nothing they could do and that they were not responsible for the damage. How aren't they responsible? I gave them the keys to my car....I just want them to replace the 1 rim. Its the principle!!!

I have video and pictures of the damage on Hotel DuPont's property. My mother spent $40,000 on a wedding there the night before and the fact that no one is owning up or even cared at all concerns me! Now I have a damaged rim. Horrible way to end a special event for my family!