Dr Baum did my ACL replacement about 10 years and ...

Dr Baum did my ACL replacement about 10 years and I had a great experience. I have since reinjured my knee and wish I could say the same great experience however that is NOT the case. The staff (mainly the front office lady who greets you and answers the phone) is absolutely horrible and rude! I watched many interactions as I waited and hour and half for my appt. (which by the way took 6 weeks before the PA could see me). It s been a week since my appt when I was told they would call me to schedule surgery. I called to follow up since I expected by now someone would reach out only to be told it could take 6-8 weeks before they contact me to schedule as they have to wait for a bed to open up! I am dumbfounded by this. How about call and schedule it for 6 weeks out. Instead I have to just wait, hope they actually remember to call me within two months to schedule. Guess they don t understand that many of us may need to schedule time off work and childcare for a surgery so let s hope they don t call me two days before. Meanwhile I am in pain!!!!!! HORRIBLE place! Even if he docs are good the practice needs work!

Oh and if you re going to leave someone to wait in the patient room for over an hour, (after already an hour in the waiting room) maybe hang a picture on the wall or a skeleton or something to look at.