We bought Pro stem de Luxe model around 4600 in ...

We bought Pro stem de Luxe model around 4600 in 2016. From 2018, there are only problems where mechanics have been a few times each time and problems again shortly after. It seems all maintenance neighborhoods were in vain. On October 19 the steam unit was dismantled and taken to company for assessment. Called and emailed several times. Then they say we will call you back asap, but no one will call back. So very annoying. Seems like a scam to me.