Barry Camp

Review of Geskus Photography

Horribly inflexible, non customer-focused. Amidst ...

Horribly inflexible, non customer-focused. Amidst the confusion of the first week of school, especially during Covid, they insist on taking pictures anyway when kids are still stressed out and not yet settled in. Plus, I as a parent wasn't aware of pictures being taken until the following week, and my kid had so much other stuff to handle, he forgot to tell me about pictures also, which was on his second day of school! The photographer took the order form without the opportunity for us to order... when I called, they said go to the website, which I explained requires a school code and a student code, neither of which I had AND THEY WOULDN'T provide over the phone. The CSR was also "short" on the phone, just looking to get rid of me as quickly as possible. The packages are also too expensive for what you get, but my larger complaint is the lack of caring about their customers. Very, disappointed in and unimpressed by this company.