Horrible service one hour waiting for someone to p...

Horrible service one hour waiting for someone to pick up phone and no one ever picked up. After waiting all that time had to leave hospital and go to the center and pick up referal when they could have just faxed to the hospital. When I got there all sitting at their desk and no patients at the counter. My mother is almost 81 and they should be more careful of giving appointments and not making sure that they have all the paper work need before they leave. That is what they get pay for and not sitting looking petty behind their desk. Customer service sucks. No elderly person should be running around because of their negligence. U need to get a live person to answer your phones not a machine that keeps you waiting for hour and you never get a live person. Cash or government money shouldn't be a reason for such a horrible service.