Shalanna Ayton

Review of Southgate Volkswagen LP

Being a single woman, this is the biggest slap in ...

Being a single woman, this is the biggest slap in the face I've ever had. My drivers side sun visor fell off in my hand with regular non aggressive use. I took it in to Southgate to be covered by warranty. I was told that it appeared that the ceiling material had been removed and someone had tampered with the wiring harness underneath and it was therefore not covered by warranty. I told them nothing like that had happened. They responded that it must have been the previous owner as I had purchased it when it had 40,000 km on it. I told them it was improbable and that I didn't believe them. Why would the previous owner remove the material from the interior of the roof and tamper with the wiring harness when it was under full warranty. It didn't make any sense. The associate responded that this wasn't the original windshield and so it probably happened then. Right, because they remove the interior roof material to replace a windshield (sarcasm intended)??? He sounded like a two year old lying. After sitting there for an hour they said they could re-attach the sun visor however, it took him an hour to diagnose the fact that he was holding the visor in his hand and it was indeed not attached to the vehicle. Therefore I had to pay 160.00 for the hour long diagnosis. The punchline. I went home and reattached the visor in two minutes. I have a ten year background in auto parts. Just thought they would want to honor their warranty. Bottom line is THEY DON'T HONOR WARRANTY'S, unless you believe whatever lie they respond with. This story is true in its entirety. Needless to say, I don't trust them with pricing on repairs. Take care.

BTW they had charged me the $160.00 for the installation. I confirmed with the sales lady that they had indeed re- installed the visor so I had no choice but to pay the fee. She responded that this was correct but she would fix it. Apparently their idea of fixing it, was ripping the visor out to the point where it was damaged. It had not been damaged prior to bringing it to the dealership.