JP Kruger

Review of Bell Lexus

Technically my experience isn't over yet...as I wa...

Technically my experience isn't over yet...as I was told my car would be ready for pickup, and it wasn't. First they had to find the car, as the service tech who checked me in was not there, still. 2nd, the techs who checked me out had to go check on the status of the car once they found it was still in the workshop. This was my first service at this Lexus dealer and I had expected so much more. I've owned multiple luxury and other vehicles and the one thing I've always felt sure of was the service level I received and the work that was needed and done were actually needed and completed...I left my car at the dealer so thry could wash it, and make sure all services I was charged and paid for were actually completed. Love the Lexus brand, but service should go along with it...and Infiniti and Acura gave me a much higher level of service.