I've had a pretty terrible experience with AMP Sma...

I've had a pretty terrible experience with AMP Smart from beginning to end. When first purchasing our system and signing the contract, the salesperson said there was no fee for cancelling. Since there are no print outs of the contract, it was impossible to try and scroll on their tiny tablet to read if this was true or not. We trusted the salesperson - our first mistake.
Since having the system, we constantly have problems. The most often - our panel being "tampered" with. It typically occurs in the middle of the night, when everybody including our baby, is sleeping. The panel starts screeching and we get calls from the company asking if there is a break in. Nope, just our panel going AWOL. We've had a technician come out and "fix it" - which they initially wanted to charge for, and not but a month later, it's doing the same thing.
We constantly don't have the feed showing up from our Ring doorbell camera. We will go weeks at a time without any videos recording and then they will start working again. Any time we ask about this problem they "update" the panel remotely which supposedly fixes the problem, nevertheless, it's reoccurring.
Finally, something fell through with the paperwork we submitted to have 911 be able to dispatch if we confirm with AMP Smart it s necessary. We didn t know this until our front door was opened when we were away. It took over 30 minutes of back and forth calls with AMP Smart and they to 911 to determine they couldn t dispatch and that we needed to call authorities. They never took full responsibility, but it was eventually stated that whatever paperwork they needed to submit annually, hadn t been completed.
It s been an absolute mess having security through them. I ve tried to cancel numerous times, but each time they say I have to pay off the remaining cost of my contract. It s absurd seeing as they aren t providing the services that are part of the contract.