Desheina Sanders

Review of Residence Inn at Riverplace

Not too sure about how I feel. When I arrived the ...

Not too sure about how I feel. When I arrived the 1st young woman at the front that we came encounter with wasn't as friendly as she should've been. We didn't know that we would be charged right off back for our stay. With that being said, we had money transferred to our accounts to pay for the room which took about 5 minutes or so. But when we went back inside to pay for the room she looked as if it was a disappointment to her that we actually came right back to pay with a valid credit card. We had given her the card to pay and she swipes it to see if it'll go through which it did. Then she just sat the card down on the counter (didn't give it directly back in our hand) she didn't say Thank you or anything. But that's not where it ended. Saturday there was a power outage from about 6pm to 2 am. I called about 12:30 am to see if they were working on the problem because I had no hot water to shower. The young lady that worked overnight would not let me talk. She became very argumentative about the power outage being out of their control and there was nothing that they could do about it. She would not let me get anything out she continued talking me. Very UNPROFESSIONAL! Mind you we payed $640 for our stay. So our ice cream and ice and frozen items became unfrozen and then refroze. So that was enough for me. Each night I woke up with a sore back. We got a King Suite... I'm sorry but this hotel appears to be a great one. In my eyes it's not. I will come back to Portland but not to this place.