I'd give this company less than 1 star ("Hated It"...

I'd give this company less than 1 star ("Hated It") if I could. While I can't speak for the sales team at ERA, the rental department was an absolute nightmare to deal with. Apparently Caroline, the department's head, is the only one who knows anything--ever. If you call and speak with a representative who is not Caroline, you can expect them to respond to any of your questions or concerns with something to the tune of: "I'll have to consult my supervisor on that." And that may be preferable to the alternative--talking to her--because she was nothing but smug and nasty with me in any of our conversations. However, my biggest issue with this company is Caroline's handling of the deposit reimbursement. She obviously didn't do a post lease walk-through herself; if she had, she would have known that the company she hired to clean the home we rented charged her--and therefore, us--$100 for the clean-up that me, my wife, and better than a half dozen of our friends, already did. For example, I wash windows for a living. I washed the sliding glass doors inside and out as well as all the windows on the inside. It is standard to wipe down the window sills before moving on to another window. Upon receiving an itemization of what the cleaning company--REO Detailing, who, I learned through a simple Google search, is actually an automobile detailer--claimed to do, enumerated cleaning window sills. This is just one example. We cleaned this place top to bottom, spic-and-span. It is stated in the lease that the tenant must have the carpets professionally cleaned--which we did--and provide ERA with a receipt verifying such--WHICH. WE. DID!!!; but, for some reason, this cleaning company felt the need to vacuum the carpets and charge us for it. I could go on and on about how poorly they handled our entire stay at 2773 Barry Rd and their exit policies. I would rather be homeless on the streets with my wife, my 2 year-old daughter, and my second daughter who is due in June, than ever have to do business with this company again.