I have been trying to reach your office for WEEKS ...

I have been trying to reach your office for WEEKS regarding the status of my loan. The wait time is ridiculous. I have been on hold for an hour at a time trying to reach someone. I've also sent an email with no response. I don't know what to do at this point other than file a complaint with the Better Business Bureau and the Consumer Financial Protection Bureau. I have never received this sort of customer service. This is an unfair way to treat your clients and the consumer Financial Protection Bureau should know about this. Wells Fargo was recently fined for failing to provide correct student loan information and I believe that the CFPB should review your practices as well. If I do not receive a response and a decision within the next few days on my IBR request that I've submitted twice, with the most recent being nearly 1 month ago, then I will be filing a complaint with CFPB and the BBB. I should not have to communicate with anyone from your company on a Google review. Please email me asap.

Shaneka Weathers