This was the WORST customer service i have ever ex...

This was the WORST customer service i have ever experienced at a hotel!!! The front desk agent told me that he couldn't accept my groupon.... and that I had to call groupon to ask them to verify the purchase and contact the hotel! He lied and said it was invalid and not acceptable. Once a manager showed up (Sharika- who was also very rude to us) she did research as to how it could be possible to use the groupon voucher. I then mentioned that I had called earlier that day to confirmed that a room would be reserved for us. She was shocked and kept starring at the computer screen. She clicked a few buttons.... and then walked away!!!! Not once mentioned to us that we were good and groupon was valid. I had to ask "Can i have an update??" And magically the initial rude gentleman said "You are set ans your groupon has been processed".... So was everything he first said all a lie??? Could the manager not give me eye contact and let me know what was going on?? Maybe we were unfortunate- it seemed like everyone else working at the desk was being friendly.