So how do I start. I attended an anesthesia confer...

So how do I start. I attended an anesthesia conference at this hotel and decided to stay at the hotel. The accommodations were nice. The rooms were clean and it is a beautiful hotel. But that is where it ends. The customer service was some of the worst I have seen for a hotel of this type. Let s start with no help when we arrived. No one to even offer to help with the bags. The front desk was nice enough but the ancillary staff was either non existent or unhelpful . Two incidents come to mind. First when we went on a conference break to use the bathrooms there was a lady cleaning the restrooms that was completely angry we were all coming in to use the one and only bathroom available to conference participants and she made it known. Very strange behavior for someone in the customer service business. The next incident comes when we were checking out we had the hotel hold our bags . The guy who was managing this was completely annoyed at our request and hardly said 2 words to us.... the overall customer service atmosphere was probably the worst I have seen for a hotel at this level... I usually stay in Marriott hotels because of their high customer service. However with the conference rate for this hotel I thought it would be best to stay here. Needles to say we checked out on a Sunday and went down the street to the Saint where we had a completely different experience . Excellent customer service and people who actually acted like they cared about our stay. We stayed at this hotel Nov 1-3 2019.