First, we were allocated a room for a hefty price....

First, we were allocated a room for a hefty price. This was in an absolutely desolate condition. Dirty were e.g. the curtains, the sofa, the carpet, walls, etc., which was not due to lack of cleaning, but lack of renovation. Almost all corners and edges of doors and furniture were knocked off. We turned to the reception. Then we were assigned another room - probably one of the best in the house. This (clean & tidy) was probably not so often used, since it was very cold - with an outside temperature of about 10 degrees also understandable. Unfortunately, the heating did not work, which was told us very annoyed at a further demand at the front desk. We asked for an extra blanket which led to even more misunderstanding at the front desk. Due to the cold we wanted to take a bath. Unfortunately, no bathtub plug was available. So back to the reception ...!
The hotel is damaged in many places, e.g. Doors, handrails, many carpets are dirty - missing many little things, such as. Shower mat, empty minibar, no second pillows, etc ..
Okay, but you get annoyed when you address the most important points. The hotel wants to be a 4 star hotel - it is not in our eyes.
We definitely advise against visiting this hotel if there is an alternative.
Alright was the breakfast - here is the very friendly & attentive lady in the service very positive.
By the way, professionally and privately have many hotel stays per year, so quite a bit of expertise.