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Meritt Kocdag

3 years ago

I'm conflicted on how to review this hotel. The se...

I'm conflicted on how to review this hotel. The service was among the best I've ever had in a Delta and the staff were consistently friendly and helpful. The rooms were clean and bed was comfortable. The issue is the building itself: the soundproofing is subpar and it impacted my ability to sleep.

The staff agreed to move me to a different room after I had issues sleeping due to noise from surrounding rooms, and the new room was on a higher floor which helped with noise from downtown (which is to be expected - you are downtown and will hear the city). Even on the 11th floor, I could hear the rooms on either side of me very clearly (closet doors slamming, a pop can being opened - I'm not kidding) and loud footsteps in the room above woke me up several times during my stay. I made several phone calls in my room at night and I'm sure my neighbours could hear clearly.

As a result, I would not stay here again. I'm an average to heavy sleeper and it still impacted me. I've never had this experience in a Delta before and am sorry that I can't recommend this location.

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