james h.

Review of Al Serra Auto Plaza

I did not have a good experience...maybe just bad ...

I did not have a good experience...maybe just bad luck. I came in with two problems; we will refer to as P#1 and P#2.

The estimate for P#1 was $2,300. I called around and found other shops would do P#1 for $1,400 so I declined the work at Al Serra. When I declined P#1 due to cost they suddenly were able to drop it to $1,700?! The explanation for the ability to drop so much had to do with the tech and the labor. So did they put put a faster tech on it? I want the lower price of $600 without asking for it! This is much feels like I was being ripped off on the first quote. I apreciate the offer but why so much more on the first quote?

The estimate for P#2 was $100. I said I wanted P#2 done but the part would have to be ordered. I specifically asked if I would receive a call when the part came in, was told yes, and have heard nothing since. I probably would have heard something if I did P#1 so this feels like a shunning because I turned down the other work.

I will be finding another dealer to do business and hope to have better luck. Being in the market for a new car now I want to find a good one and feel like I am getting the best deals!