We have stayed at this hotel with the cruise packa...

We have stayed at this hotel with the cruise package on a number of occasions and have always been satisfied with our room. This time we upgraded to Executive and the room was awful. noisy, hot, view of walls and chimneys, cramped. We were told the room was executive because it was in the main manor house. This isno justification for a poor room. And no justification for classing it as executive. A total con