My daughter & I had massages and facials this past...

My daughter & I had massages and facials this past weekend. The services provided were excellent. The front desk needs some work. They use gift cards but it seems to be a manual process which is very time consuming and confusing for the staff. They really need to invest in a guest card system. All and all it worked out but took about 15 minutes to check out. My daughter then received a call about an hour and a half later saying that we had been undercharged $20 and that we needed to return to pay the balance due. First of all this would not have happened if they used gift cards and software that accommodates them. Secondly I thought it was very unprofessional to call after the fact. They should have just let the $20 balance go. When we returned to pay the $20 owed it again was a very confusing mix of many papers to review to determine that one of the gift cards that was used had expired. That information was not given to us at the time of the transaction. This was not our error, it was the error of the person that check us out. In addition, we were told that gift cards are only good for 5 years but there is no where on the card or on Kimberly's website stating that. I asked where that information was and was told that they tell the people who purchase the gift certificates.
It really should be stated somewhere in writing rather than a verbal notice to the purchaser of the gift certificate since more than likely it is not going to be the person using it. We were not thanked for returning to pay the balance or apologized to for the inconvenience. After having such a good experience with the services it was ruined by the checkout process!