Printing-Average.

Printing-Average.
Example: Each chapter heading had a 22% grey tint box on the page top third. There were approximately 9+ chapters. When printed, the tint box of each chapter varied 5-8% darker or lighter from each other.

Communication-Subpar.
Example 1: TS provided an expected ship date of the completed book. I was never informed that they didn t meet the deadline. I found out the book didn t ship and wasn t yet printed when I called the day it was supposed to ship to get an ETA.

Example 2: A printing cost change was attached to my shipment notification prior to shipping. My representative claimed it was an additional cost for bleeds. I should have been informed of this update when TS received and reviewed the initial files and before they started production. I ve been designing brochures and books for more than 30 years and understand to include bleeds and other information that will affect the printing costs when requesting an estimate. I asked to see my original estimate request and was informed it has been purged from the system.