Mary Sadler

Review of Empire Nissan

I really love my 2017 Rogue and Empire Nissan has ...

I really love my 2017 Rogue and Empire Nissan has taken care of me.

But you need to stay on top of them.
**They "do" a several "Point" check of your car, for free, but then do not tell you the results! I even mentioned my struts when dropping the car off and was informed they would look at them.
**If you wait for your vehicle, listen carefully, they only call your name once and not loudly. I had my Rogue in for oil change and rotation of tires. In their computer they had it under John, I'm Mary. My 3 kids and I sat there for several hours. They never called my name, which they should have entered for that day. I had to go ask about it. Sending a text to the owner that is sitting in the lounge or maybe was dropped off at work, that their vehicle is ready would be a fantastic feature!

Empire Nissan sales team is wonderful. Service has room to improve. The ball is in your court Empire Nissan!