I called this afternoon to get details of their of...

I called this afternoon to get details of their offerings and prices for the items for a wedding shower and girl on phone was helpful, I stated that I would be in before they closed to drop off ribbon color samples and place my order.
I went in @4:30 (they close at 5) and clerk is mopping the floor. She says that she will be right with me, and proceeds to finish mopping the floor. Asks me what I need. I explained that I had called earlier, got the information and prices and was just there to place the actual order and drop off the ribbon colors. She kept going to the back and came out saying that someone was on the phone and she would see how long they were going to be. Comes out and asks me if she can get my info and have someone call me because they ARE closing in 20 minutes (so that means that they are still OPEN for 20 minutes, right??? and not MY fault that she had to finish mopping before waiting on me) I said that I could not come back during the week, that I would be without my vehicle for servicing and I just wanted to place the order now. She said again, well we can have someone call you. I left less than pleased and without placing my order, which would have been very close to $200 for what I was going to order for the shower for 80 ladies. I will be telling all of them about my experience. When a business states that they are open until a certain time, they ought to be prepared to wait on customers until that time. I won't be stopping in for lunch anymore, buying anything again. I am just tired of crappy customer service, like the customer is a bother for stopping in while they are still open and expecting to be serviced..