I can understand a property as large as The Lakes ...

I can understand a property as large as The Lakes at Ridgeway having a lot of problems with plumbing, etc. that keep the employees really busy especially if it is not staffed adequately. However, I don't understand an entity of this magnitude not having an operational line of emergency contacts in place. I have called after hours and the telephone constantly rings with no answering service. Last night (10-21-15), I called the office hoping to be connected with an emergency contact or telephone number only to get a message that the mailbox is full and can't accept any messages. That is incomprehensible and inexcusable. I had to google the corporate office in order to get help. I have resided at this complex over 5 years and have not been late with my rent. Bottom line is: I pay rent on time, I would like service on time without jumping through hoops.