Horrible customer service!!! I even spoke to a man...

Horrible customer service!!! I even spoke to a manager, and all she could say was that they still have to charge me double for the transfer fee even though their customer service agent told me it would only be $50. The manager told me I could switch to another provider. I work in customer service, and if one of my agents gave out wrong information we would be waiving the second fee to provide good customer service. Even when I mentioned that the manager didn't care. She was very apathetic and sounded like a robot.