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Hootan Arbab

3 years ago

I am not one to usually jump on google and right a...

I am not one to usually jump on google and right a review but the service experience at this restaurant is most certainly below a fine dining standard.
I booked this restaurant to celebrate my wife s birthday on our first trip to Maui . It was based on the recommendation of our hotel s concierge desk.
The only person who acknowledged the occasion was the hostess at the entrance , the server was late, did not provide any details on the specials, was rushing to other busier and larger tables and missed our last order of coffee and espresso.
When the food was served , it was not presented to us as it is customary in any other fine dining restaurant.
Our experience at this hotel has been nothing but exceptional so it would be unfair to them if I don t point out how bad this restaurant is for the reputation of a brand/hotel like Fairmont

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