Sophie Lamadeleine

Review of CAA North & East Ontario

I made my 1st call through the application and the...

I made my 1st call through the application and the call center closed it without notifying me. When I called the center 20 minutes after the call was closed, to receive clarification, they argued that I was made aware. Once I brought the Call Center Agent to see how flawed the rationality and notification process was my needs began to be addressed appropriatly and the agent became helpful.