When we first visited this beautiful resort it was...

When we first visited this beautiful resort it was awesome starting from the check in moment as you are welcomed with a fresh orange juice , the service , room, view and all facilities were a 5 star quality. However , it completely changed in our last visit recently, the service was very poor ,we got a different room from that we reserved, waited for hours to get our room cleaned, check out with no one to carry our luggage.Not to mention that the big swimming pool was not warm enough to swim.