Every time I call reach the service dept to schedu...

Every time I call reach the service dept to schedule an appointment it tells me "This person can't be reached" and I get disconnected. So I try to speak to a rep, they transfer me to the service dept, and I get the same message and disconnected again. Incredibly frustrating.

Soo after the phone issue I managed to make an appointment online. I figured all was well and stopped by Saturday morning only to be told they are backed up with work until Wednesday, and the fact that I made an appointment was irrelevant. I wanted to be clear, so I asked "So to get this diagnosed I would have to leave my car here until Wednesday?" and they said "Yes". I don't understand why they would take appointments if they know they are this backed up. I really needed this work done as I haven't been able to drive to work without getting heatsick as I had a lot of heat strokes growing up.

Had I known they could not do the work when I made the appointment I could have called around to other shops back on Wednesday, this really put me in a bind.