Lea Scruggs-Parker

Review of David Bruce Auto Center

Emergency Maintenance ... A Long Way from Home

Emergency Maintenance ... A Long Way from Home

David Lytle made my "emergency maintenance" experience...a long way from home...incredibly relaxing. On a Friday afternoon returning to Milwaukee, WI from Evansville, IN on I-57, I was eighteen miles from David Bruce Toyota/Cadillac Dealership when I was startled to notice the "Maintenance Required" light appear on the instrument dashboard of my 2011 Toyota Camry Hybrid. Immediately, at the next exit, I took the ramp and pulled over where I asked Siri to find me a Toyota Dealership on my iPhone. Siri came back promptly and called David Bruce Toyota in Bourbonnais, IL where the service department representative asked me how long it would take for me to get there. I replied, "Eighteen minutes!". He said, "Great! I'll see you in eighteen minutes." As I drove, I worried that I might be required to stay in Bourbonnais until the middle of the following week...wondering if they would have time to schedule me for a service appointment. When I arrived, David Lytle introduced himself to me. I told him the problem with the light on the dashboard and he explained they could accomplish the procedure that afternoon. He lead me to the waiting room which was very clean and comfortable. I visited with a lovely lady who was a regular customer as well as a registered nurse. We talked about her profession, and before I knew it, David came to tell me my car was freshly washed and ready to go. Everyone at David Bruce was more than helpful and very friendly. I have a Toyota Prepaid Maintenance Agreement which I purchased when I bought my car. There was no charge for the service. I can't thank them enough for helping me on my way. I am physically impaired, and it was an enormous relief to be able to get back home that evening without having to spend anymore nights on the road, as I can only drive 200 miles in one day. Thank you David Bruce Toyota and David Lytle!!!!