Kalia Vang

Review of Tom Kadlec Honda

We were just there today. Drove one hour from La c...

We were just there today. Drove one hour from La crosse to Rochester. Talked to Neil on the phone, set up a appointment. Met up an hour and a 1/2 later. Once we arrived, had to wait another 30 minutes which was fine. He came out, we showed him all the stains on the inside of this brand new 2020 Honda Odyessy and he questioned if that was going to stop us from buying the car. We replied with a yes as we were very interested and was willIng to purchase this brand new car, that s why we drove one hour to there. Went for a test drive, came back. Sat in the car for over 20 min looking at the interior features and he did not come out to talk to us. Went inside and told them we were wanting to talk about the car. He eventually came out, took the plates off, didn t even bother to ask us how it was or if we liked it. His first and only response was, quote exactly, Come inside, if you want to take it home. And walked back inside. My husband and I just looked at each other and left. I mean with that kind of service, I m not willing to give you any service either. You just lost a sale and a customer plus many more of our family and friends.