Payton Powell

Review of Joe's Sporting Goods

Generally speaking I like Joe's. They have a great...

Generally speaking I like Joe's. They have a great selection of high-end gear and clothing, the cashiers are extremely helpful and courteous and the floor staff overall is fairly attentive. Comments about the pricing being high is rather silly given the fact that the products they sell are of the best quality and are high-end in nature as previously stated. Brands like Filson, Patagonia, and Dale of Norway are going to be pricey wherever you go. If you wait for their seasonal sales there always bound to be some good deals.

However, my only complaint is about their firearms department. They have a fine selection of quality products and accessories as to be expected, but it seemingly is the one department in the entire store that seems to be rude or short tempered. With but one or two exceptions every interaction I have had has been unpleasant for no reason whatsoever. I have even been hung-up on before after asking a question about a product, the employee simply said "no" and then click.

However, it is the most recent occurance that has made me change my review. For the past two years I have had a firearm transferred to them around the holidays. The first year everything went swimmingly. However, this year when the shipping notification came in I received no call by the end of the day. I called the next day and they said I would receive a call most likely by Monday which I knew meant Tuesday because Monday was the 1st of the year. It will now be one week tomorrow since they have had my firearm and I have received no call at all about my firearm. Each of the two times I did call I received the same rude firearm department service I have come to expect from Joe's.

I have worked in retail for years, my wife was the head of the receiving department at her job for several years, and it does not take five calender days to receive a product that came in on FedEx delivery. I am not sure if my paper work has been lost, if they have decided to prioritize receiving other products or what, but the whole department doesn't seem to care about what is going on. I would call a third time but I am nearly certain I would receive the same disdainful treatment.

As I said, I like Joe's and I like virtually everything else about them, including hiring from the local Hmong community. I will continue to patronize them going forward but I will not be transferring any more firearms to them and am likely to make my gun and ammunition purchases elsewhere.