David Betts

Review of The Ladybridge Beefeater

With so many options of where to eat, it's importa...

With so many options of where to eat, it's important to remember customer service and going the extra mile. This Beefeater has either forgotten or is far too busy despite the lack of customers when we went. The greeter was uninterested in the report of their postcode taking us to a field and not to them and informed up that it was whitbread's problem. We thought the manager might be more amenable... But she has had a new feature installed. I have never seen a human autoresponder before but she has the latest model. Whatever you tell her, she fails to care, settling for her preprogrammed prompt to just give free drinks. We turned them down to make a point that we're not trying get free stuff, there's a fundamental problem with your business and we'd like some basic customer service.

Then to the food.... Which was good but not worth travelling for. Service from a lad who constantly referred to us as "my darlings" and circulated from table to table engaging in conversation at the expense of actually bringing the things he had been asked for. Whilst he was lovely, he wasnt very effective. We had a reasonable meal but a customer experience of much waiting, little care about the customer and no reason to want to stay for pudding or ambiance. For the record, pudding and ambiance are why we go out.

Cost wise, we had a discount offer which was a contributing factor to why we went and this made it around a tenner each but for the meal we had, full price would be over priced. And the option of a standard dessert starting at a fiver?! I'm good thanks.