Consistently disappointing. The last time I called...

Consistently disappointing. The last time I called was to address an issue I was having with my online account. I was unable to log on to pay my bill, but when I gave my email address to change my password, the system sent me an email stating they have no record of the email address - the email account showed previous emails from TEP. When I finally managed to speak to customer service, I explained the online account situation and asked that they please set up automatic payments so that there wouldn't be payment issues in the future. The response, and I quote (in the most exact language I can recall): "I'm sorry, customer service representatives are unable to set up automatic payments. You can access that feature from your online account." Sigh.